FAQ's for Webinars
Section I - Queries and answers regarding functioning and features of Ednexa Webinars :
1. What is a webinar?
- Webinar is online seminar where a professor comes online from his place (in this case, Ednexa office) and students come online from their homes. Professor conducts an online guidance lectures for all the online students.
2. How can I join the webinar?
- You can join the webinar by clicking on the link provided for the topic. Click on the Webinar tab on the home page of ednexa.com. You will find a link to join the webinar under title Webinar Tonight. Click on the link. A new window will open. Enter your name in the text box popped up, and click on Join button. After the completion of initial setup you can join the webinar.
3. Which browser should I install on my PC to ?
- Ednexa webinars can be attended in browsers Google Chrome or Internet Explorer 7.0+ or Mozilla Firefox 3.0 or newer. Hence, if you don't have any of these browsers installed, please install the latest Google Chrome at http://www.google.com/chrome . Please click on the button titled 'Download Google Chrome', follow the instructions and complete the installation process. We recommend Google Chrome for better webinar experience.
3. What is the minimum configuration of PC required for joining the class?
- RAM - 512 MB or more
- CPU - Pentium or above
Operating Systems :
- Windows XP
- Windows Vista
- Windows 7
- Speed . 1.2 GHz or above
- Hard Disk . 10 GB or above
Internet Browser :
- Google Chrome
- Mozilla Firefox 3+
- Internet Explorer 7+
(Note : We recommend Google Chrome for better webinar experience.)
5. Which speakers should be used to hear the webinar clearly?
- In-built speakers of PC / laptop are fine. Simple headphones or attached speakers can also be used. However, digital speakers cannot be used to hear the webinar. Microphone is not required.
6. What is the minimum speed of Internet required for joining the webinar?
- We recommend a Broadband Internet connection of speed 256 kbps or more. You will not be able to attend webinars smoothly if you are using wireless data card. You need to have a broadband connection to join webinars. Reliable and affordable Internet Service Providers are BSNL, MTNL, Reliance, Tata Broadband etc.
7. How Can I check the speed of my Internet connection?
- Please visit www.speedtest.net . Click on .Begin Test. button and wait for the test to finish. You will get to know the Ping, Download and Upload speed of Internet.
8. Can I join the class through Ednexa-Live (eLive) browser as I am a student of Ednexa?
- No. You cannot join the webinar through eLive browser. You will have to use Google Chrome, or Mozilla Firefox 3+ or Internet Explorer 7+ for joining webinar. (Note : We recommend Google Chrome for better webinar experience.)
9. How can I check the sound?
- Before joining the webinar for the first time, you will be directed to kPoint Tuning Wizard. It contains checking of various equipment like speakers, microphone, video camera and Internet speed. Of these, checking of speakers and Internet speed is important. Please follow the instructions given in the Tuning Wizard to check the sound of your speakers. For subsequent checking of sound, please open the kPoint Tuning Wizard by clicking on 'Advanced Settings' button (wheel icon) on the right hand top corner of the webinar screen. Check the sound by following necessary instructions.
10. How do I connect headphones/speakers to my computer?
- If your headset has 2 audio jacks, one is for the headphones and another is for the microphone. Locate the headphones and mic plugs on your computer or laptop and insert the 2 jacks completely. The headphones plug is usually marked green and the mic plug is marked red. If your headphone has only 1 jack, it means it does not have microphone. Insert the only jack in the headphones socket of the computer.
11. How can I increase the volume of the speaker?
- On the upper side of the webinar screen, you will see speaker icon. Please click on that icon. Volume range will appear. Do adjust the sound of the webinar by increasing / decreasing the volume level.
12. Do I require a webcam for joining the webinar?
- No. webcam is not required to join the webinar.
13. How can I ask a question to the professors?
-
On the top of the webinar screen, you will see a hand (palm) icon. Please click on the hand icon. A query box will appear. Type your query in the text box and press on
Public
button. Your query will be submitted and the professor will answer it during the course of the webinar.
14. Where can I find the Chat Box window?
-
Chat box is placed at the lower side of the webinar screen, and is titled
Chat
. You can type any technical issues in the chat box. You should not chat with other students in the chat box. Please note that you need to look at this FAQ / Troubleshooting guide before asking any technical queries.
15. What is the difference between Chat Box and Query Box?
- Chat box is provided to ask and clear any technical problems you are facing with the webinar. Query box is provided to ask your academic queries pertaining to the topic being taught to the professor.
16. Can I talk to the professor for asking the question?
- No. You cannot talk to the professor directly. You will have to
17. How can I leave the class?
- At the right hand top corner of the webinar screen, there is a button with arrow (->) mark. Please click on the same to leave the class.
18. How can I view webinar recordings?
- You have to login to ednexa.com website to view recordings of previously completed webinars. On your Dashboad (Account) page, you will see a separate 'Webinar' section. Please click on that. You will see a list of webinar recordings. Please click on the required recording to view the same. Please note that you need to be a paid user to view all webinar recordings.
Section II : If you are having trouble in joining webinar or listening or viewing the webinar presentation, or any other issues, please go through following section where you can possibly find answers to your problems :
1. I am not able to join the class even if I have Mozila firefox or Internet Explorer browser installed on my PC, It says error in joining the class, Your Browser does not support the KPoint, what can I do?
- You will have an older version of Mozilla Firefox or Internet Explorer installed. To see and update the version, please select Help->About options of the respective browsers. Update the browser version to the latest one. (Note : We recommend Google Chrome for trouble-free webinar experience.)
2. I cannot hear any sound from my headphones/speakers. What do I do?
There are multiple reasons why you are not able to hear the sound of the webinar :
- You might have attached digital speakers to your computer. Please note that you cannot hear the sound if you are using digital speakers. Please switch to simple headphones or in-build speakers of the computer.
- You might have muted the sound through webinar screen. Please check the speaker icon at the top of the screen. If it has a cross, red sign, it means the speaker is muted. Click on the speaker icon to unmute the spaker.
- You might have muted the sound at the computer system level. Please click on the speaker icon in the system tray (right side) of the taskbar at the bottom of your desktop. Check the volume level. Unmute and increase the level if it is muted.
- Your Internet speed might be inconsistent and low. In this case, this might be a temporary problem. Please wait for some time and the sound will be fine. If it does not improve, please logout and login again to join the webinar.
3. I am not able to see the video, what can I do?
- We usually don't stream video during the webinar. Video streaming requires high speed broadband connection and many students do not have that. They face problems to attend the webinar if video streaming is turned on. Hence, we are not planning to stream video, at least for near future.
4. I am getting 'RSL Error' while joining the webinar.
- 'RSL Error' is displayed whenever there is a date-time mismatch. If the date and time on your computer is different from current date-time, you will get this type of error. Please adjust date-time on your computer to current date-time by clicking on digital clock being shown on right hand bottom corner of your computer screen.
If your query is not solved even after going through this page, please call MissionSSC support numbers on 9011041155 / 901103115
